FAQ – Pinkney Creative

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Frequently Asked Questions

What services does Pinkney Creative offer?

We specialize in branding, website design, marketing strategy, content creation, and business development. Whether you’re launching a brand or scaling an existing one, we provide tailored strategies to position you as an authority in your industry.

How do I know if I’m ready to book?

If you’re serious about investing in your brand, have a clear vision, and are ready to implement strategies that drive results—then you’re ready. Don’t book if you’re not fully committed to the process, as our approach requires focus, collaboration, and execution.

Do you offer refunds if I change my mind?

No. All payments are non-refundable. Once you secure your spot, we dedicate our time, expertise, and resources to your project. Be sure you’re ready before booking, as we do not offer refunds for any reason.

How long does it take to complete my project?

Timelines vary based on the service. Branding projects typically take 4-6 weeks, while website designs range from 6-8 weeks. VIP Days and Brand Accelerator sessions provide faster, focused transformations. Custom timelines will be provided upon booking.

Can I make edits to my brand or website after completion?

Absolutely! We empower you with the tools and knowledge to manage your brand confidently. Website packages include a walkthrough tutorial, and branding clients receive editable files for ongoing use.

Do you offer payment plans?

Yes, we offer flexible payment options for select services. Payment plans must be arranged prior to booking, and all payments must be made in full before final project delivery.

What if I need additional revisions?

Each package includes a set number of revisions to ensure your vision is fully realized. Additional changes beyond the agreed scope will incur extra charges, which will be discussed before proceeding.

What if I don’t know where to start with my brand?

That’s exactly why we’re here! Our Brand Strategy sessions help clarify your vision, define your audience, and map out a path for success. You don’t need to have all the answers—we’ll guide you through the process.

How do I book a service?

Booking is simple! Visit our website, select your desired service, and follow the checkout process. For high-level branding projects, you may be required to schedule a consultation first to ensure we’re the right fit.

What makes Pinkney Creative different?

We don’t just build brands—we build legacies. Our strategic approach ensures that your brand not only looks great but also attracts, engages, and converts your ideal audience. We blend creativity with data-driven strategy to help you scale with confidence.

What other services do you offer?

In addition to branding and marketing, we offer:

– Event branding

– Product design (book covers, planners, workbooks, and more)

– Social media management through our sister company, Thirty One Social

What if I start my project but can’t finish due to unforeseen circumstances?

We understand that life happens. You have six months from your project’s start date to complete it. If your project remains incomplete beyond that timeframe, you will need to restart the payment process from the beginning.

We value the time, effort, and dedication we put into each project, just as we value the work you invest. When projects fall behind, they take time away from other clients who are committed to the timeline. If you anticipate delays, please communicate with us as soon as possible so we can explore potential solutions.

Don’t see an answer to your question? Email Business@Pinkneycreative.com

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